Frequently asked questions
What is the return policy?
- All items must be returned within 14 days of purchase.
- Items must be unused, in their original packaging, and in excellent condition to be eligible for a return.
- Return shipping costs are the responsibility of the customer.
- Original shipping fees are non-refundable.
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
Damaged Items
If your order arrives damaged, please contact us within 24 hours of delivery and include clear photos of the damaged item and packaging.
- After review, we will offer either a replacement or a full refund, depending on availability and your preference.
- Claims submitted after 24 hours may not be eligible for replacement or refund.
How to Start a Return
To initiate a return or report a damaged item, please contact us at support@herwellnesspause.com with your order number and details of the issue.
You can also contact us through our communication form.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where we ship
We currently ship only within the United States.
Shipping days
Orders are processed and shipped every Tuesday and Thursday. Orders placed after our cut-off on shipping days will go out on the next scheduled shipping day.
Shipping method
All orders are shipped via USPS Mail with tracking.
Shipping fees
- A flat shipping fee of $9.99 applies to all orders up to $100.
- Free shipping is automatically applied on orders over $100.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
A flat shipping fee of $9.99 applies to all orders up to $100.
Free shipping is automatically applied on orders over $100.
We only ship in the US.